Giving an independent team time back for the work that matters
How Ella takes the repetitive calls and admin off a small, independent team — so they can spend their time on the people and relationships that win instructions.
The challenge
Daniel James Residential is a small, independent agency where the team wear a lot of hats. Like most independents, they can't be in two places at once — answering every inbound call while also out on valuations, viewings and looking after existing clients. Daniel, the founder, wanted to be sure every enquiry was picked up and handled well, without pulling the team away from the relationship-led work a small agency lives or dies by, and without the cost of hiring extra front-desk staff.
What Ella did
Ella slots in as an extra member of the team, picking up calls and enquiries so the people are freed up for the work only they can do. Built for estate agency out of the box, she was quick to get live and handles enquiries in Daniel James' own voice.
- Answers inbound calls when the team are out or busy
- Qualifies enquiries and captures the details that matter
- Covers out of hours, so nothing is missed
- Hands everything back to the team, ready to action
The results
With Ella handling the repetitive front-desk work, the team get their time back for the things that actually win and keep business — building relationships, running valuations and progressing deals. Every enquiry is answered consistently and on-brand, whether the office is open or not, and the team have the reassurance of always-on cover without taking on the cost of another hire. As one of our very first partners, Daniel James has grown with Ella from day one.
Ella is like another member of staff. We're actually getting time back to do the human stuff we're really good at.
Could Ella do this for your agency?
A short, no-pressure walkthrough of exactly where Ella would help.
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