Privacy Policy

Who we are

We are instep.ai ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: reid@instep.ai

1. Information We Collect

We collect personal data you provide directly to us, including but not limited to:

• Your name, contact details (such as email address and phone number)
• Information you provide when you communicate with us, attend meetings, or request our services
• Details of your use of our website and services

When we provide services on your behalf, we may process data related to your clients, such as:

• Voice recordings from automated voice assistant interactions
• Electronic messages via chat or messaging platforms

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our services and fulfill contracts with you
• To communicate with you and respond to your inquiries
• For legitimate business purposes such as accounting, auditing, service quality monitoring, and improving our services
• To comply with legal obligations and protect our legal rights

3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Performance of a contract with you or to take steps before entering into a contract
• Compliance with legal obligations
• Legitimate interests pursued by us or third parties, provided your rights are not overridden

4. Sharing and Disclosure

We may share your personal data with:

• Our subcontractors and service providers who assist us in delivering services
• Legal, regulatory, or government authorities when required by law
• Other third parties as necessary for legitimate business purposes or with your consent

5. Data Retention

We retain your personal data for as long as necessary to fulfill our contractual obligations and legitimate business needs, typically up to five years after the end of our relationship. Data related to your clients processed as part of our services will be retained in accordance with your instructions or for a standard period of one month after processing purposes are completed.

6. Your Rights

Under applicable data protection laws, you have rights including:

• The right to access, correct, or delete your personal data
• The right to object to or restrict processing
• The right to data portability
• Rights related to automated decision-making and profiling

To exercise these rights, please contact us at reid@instep.ai. We will respond within one month.

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Complaints

If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top and, where appropriate, through direct communication.