Built for the reality of running a busy estate agency
An operational AI assistant for estate agencies that works 24/7 across voice, chat and WhatsApp to capture inbound enquiries, qualify intent, manage outbound comms and keep existing workflows moving.
The reality of running an agency today
Agencies miss up to 50% of inbound enquiries due to call volume, out of hours gaps and staffing pressure. Buyers compare 2 or 3 agencies and responsiveness often decides who wins the business.
Portal enquiry overnight
A Rightmove enquiry came in at 11pm. It's now first thing Monday and still sitting unread in the inbox.
Missed call from buyer
A buyer calls about a new listing while the negotiator is on a viewing. No voicemail left.
WhatsApp left on read
A vendor chases their valuation booking on WhatsApp. The message is seen but no one replies.
Agents stretched thin
Three viewings back-to-back. Four calls waiting. Two WhatsApp messages unread.
Web chat abandoned
A first-time buyer starts a chat on the website. No one picks up. They leave after 40 seconds.
Second missed call
Same buyer tries again. Still no answer — they call the agency down the road instead.
Out-of-hours gap
A portal enquiry lands at 5:45pm on Friday. It won't be seen until Monday morning.
Lost in the handover
A morning viewing generated strong buyer interest, but the details stayed in the agent's head. By the time they update the system, the context is incomplete and no follow-up is triggered.
An always on layer for your agency
Ella works alongside your team handling inbound enquiries across calls, WhatsApp and web chat. She doesn't just capture information, she progresses enquiries to completion, books viewings, schedules callbacks and routes leads to the right agent.
- Every call answered, every message responded to immediately
- Viewings booked and valuations scheduled without agent involvement
- Tenant and maintenance enquiries triaged and progressed
- Leads qualified and handed to the right person with full context
- Consistent experience across all branches and channels
How agencies use Ella every day
From missed calls to booked viewings, see how Ella handles real agency scenarios.
- Answers the call immediately
- Identifies the property and confirms availability
- Books a viewing for Monday afternoon
- Sends confirmation to buyer and notifies the agent
Viewing booked, buyer engaged, no lead lost.
What changes for your agency?
We're helping drive the outcomes that matter. Measured in time saved, leads captured, and revenue generated.
Capture every enquiry, even outside office hours. No more missed calls, no more lost opportunities.
Respond to and qualify every call and message in seconds, not minutes or hours.
Free up negotiators to focus on viewings, valuations, building relationships and closing deals.
Differentiate on customer experience by delivering immediate, consistent and helpful responses every time, on every channel.
Understand customers better with consistent, structured qualification beyond what agents can capture during busy periods.
Better manage and train agents by giving managers visibility into every enquiry, handling patterns and key local market signals.
Fits into how you already work
Ella connects to your existing systems, so your agency gets value without changing how you operate.
Is Ella right for your agency?
Ella works for agencies of all sizes — from single-branch independents to national groups.
Single-branch agencies
Looking to punch above their weight with always-on responsiveness.
Multi-branch groups
Wanting consistent service across locations without adding headcount.
High inbound volume teams
Struggling to keep up with enquiry volumes during peak periods.
Agencies missing calls
Knowing leads are slipping through but lacking capacity to catch them.
"In our first 6 weeks of Ella, we've booked 8 valuations and 36 viewings, all enquiries we wouldn't have got otherwise."
Ben Hayes
Founder & Director, James Hayes
"Ella is like another member of staff. We're actually getting time back to do the human stuff we're really good at."
Daniel Mcgowran
Founder, Daniel James Residential
"She's like my best new team member."
Independent Estate Agent
"I'd never want to go back to the old way."
Branch Manager
"Feedback from the team has been really positive."
Customer, day one of going live
"Client feedback has been really good and these tweaks keep making it even better."
Customer, ongoing feedback
Ready to stop missing enquiries?
See how Ella can handle your agency's inbound calls, messages, and enquiries — without changing how your team works.